Our latest COVID-19 information regarding coronavirusis now available here Hygiene and physical distancing policy

The fine print...

Please review our policies below and enjoy your stay!

Rate Terms

Dolan Hotels has 3 standard rates with various different booking, payment, modification and cancellation terms. Please see below:

Rate - Flexible Rate (Previously 'Best Available Rate')
Derivation - None, bookable up to day of arrival.
Cancel - Up to 2 days prior to arrival. Chargeable thereafter.
Payment - On day of arrival. Card taken as guarantee at time of booking.
Terms - Bookable up to and including day of arrival. No minimum length of stay. Modifications can be made at any time up to 2 days prior to arrival. 

Rate - Saver Rate
Derivation - 10% discount from Flexible Rate, bookable up to 14 days prior to arrival.
Cancel - Non refundable
Payment - Taken in full at time of booking.
Terms - Bookable more than 14 days prior to arrival, Minimum 4 nights, Modifications allowed up to 2 days prior to arrival for new dates to be within next 6 months.

Rate - Advance Purchase Rate
Derivation - 15% discount from Flexible Rate, bookable up to 30 days prior to arrival
Cancel - Non-refundable
Payment - Taken in full at time of booking.
Terms Bookable more than 30 days prior to arrival,Minimum 4 nights, No modifications or refunds.


Cancellation and Deposits
Existing bookings at all Dolan Hotels due to stay in July 2020 can be cancelled or changed for stays up to 30th June 2021, noting that if a reservation is cancelled for any reason at a rate which required a deposit or payment in advance, we will offer a credit to the same value for future use at any Dolan Hotels Ltd property. Reservations may be changed without a fee but may result in different pricing.

Cheques
We accept cheques a week before departure supported by a Bank Card up to the guaranteed amount.

Child Policy
We cater to children in our family rooms who are up to 12 years of age, however some rooms are able to accommodate older children up to 16 years old. by law children under the age of 16 years are not allowed to occupy a room on their own. Children over the age of 16 will be charged the adult rate.

Credit Cards
We accept the following major credit cards: Visa and MasterCard as well as American Express. No additional fees are charged when using your credit card for hotel services.

Internet Bookings
You may make a booking online through our booking engine, however we reserve the right to review any of these bookings.

Pet Policy
We do not allow pets in our hotels on health and safety grounds, however Guide Dogs are permitted, please contact the hotel to make arrangements.

Special Offers
Our special offers have their own terms and conditions but generally these offers are applicable to new bookings and cannot be taken along with any other offer or promotion offered by the group. Prices displayed are generally based on 2 adults sharing a twin or double room and are available when these rooms are available.

Package Holidays
Please check with your travel partner for individual terms and conditions. Holidays are covered by ABTA and ATOL. You will need photographic ID when travelling to Jersey.

Quotations
All our rates and room availability are correct when we publish them and they may change until a firm reservation is made. A debit/credit card will be needed to secure an available rate.

Tariff
We include breakfast, either a full English or continental breakfast, in all rates unless you are notified differently. If you arrive after the restaurant closes and are on a half board tariff, we will provide you with a cold meal. The Channel Islands are VAT free, however a local GST applies.

Valuables
We do not accept responsibility for lost of damaged properly. Please obtain a receipt if you are depositing valuables at reception,

loyalty card

Dolan Loyalty Card

Holidaying and dining out with Rewards

With our Loyalty card every time you book direct, eat or drink in one of our hotels, bars or restaurants in Jersey you will receive five points for every £1 you spend.

Each point is equal to 1p so for every £1 you spend you get 5p back!

Register your card & login

Call 01534 491900Email Us

Sign upShare

Visit safe logo