Rate Terms

Dolan Hotels has 3 standard rates with various different booking, payment, modification and cancellation terms. Please see below:

Rate Flexible Rate (Previously ‘Best Available Rate’)
Derivation – None, bookable up to the day of arrival.
Cancel – Up to 2 days prior to arrival (7 days elsewhere). Chargeable thereafter.
Payment – On the day of arrival. Card taken as guarantee at the time of booking.
Terms – Bookable up to and including the day of arrival. No minimum length of stay. Modifications can be made at any time up to 2 days prior to arrival.

RateAdvance Purchase Rate
Derivation – 15% discount from Flexible Rate (10% elsewhere), bookable up to 30 days prior to arrival
Cancel – Non-refundable
Payment – Taken in full at time of booking.
Terms – Bookable more than 30 days prior to arrival, Minimum 4 nights, No modifications or refunds.

Cancellation and Deposits
Cancellation and deposits will depend on the rate you choose upon booking; you may need to pay an amount on a pre-pay basis, these are non-refundable if you cancel your reservation. Holiday insurance is always advisable.

Cash & Cheques
Please note that we no longer accept payment by cash or cheque. Please see Credit Cards below.

Child Policy
We cater to children in our family rooms who are up to 12 years of age, however, some rooms are able to accommodate older children up to 16 years old. by law children under the age of 16 years are not allowed to occupy a room on their own. Children over the age of 16 will be charged the adult rate.

Credit Cards
We accept the following major credit cards: Visa and MasterCard as well as American Express. No additional fees are charged when using your credit card for hotel services.

Internet Bookings
You may make a booking online through our booking engine, however, we reserve the right to review any of these bookings.

Pet Policy
We do not allow pets in our hotels on health and safety grounds, however, Guide Dogs are permitted, please contact the hotel to make arrangements.

Special Offers
Our special offers have their own terms and conditions but generally, these offers are applicable to new bookings and cannot be taken along with any other offer or promotion offered by the group. Prices displayed are generally based on 2 adults sharing a twin or double room and are available when these rooms are available.

Package Holidays
Please check with your travel partner for individual terms and conditions. Holidays are covered by ABTA and ATOL. You will need photographic ID when travelling to Jersey.

Quotations
All our rates and room availability are correct when we publish them and they may change until a firm reservation is made. A debit/credit card will be needed to secure an available rate.

Tariff
We include breakfast, either a full English or continental breakfast, in all rates unless you are notified differently. If you arrive after the restaurant closes and are on a half board tariff, we will provide you with a cold meal. The Channel Islands are VAT free, however, a local GST applies.

Valuables
We do not accept responsibility for lost or damaged properly. Please obtain a receipt if you are depositing valuables at reception.