Our latest COVID-19 information regarding coronavirusis now available here Hygiene and physical distancing policy

The fine print...

Please review our policies below and enjoy your stay!

Rate Terms

Dolan Hotels has 3 standard rates with various different booking, payment, modification and cancellation terms. Please see below:

Rate - Flexible Rate (Previously 'Best Available Rate')
Derivation - None, bookable up to day of arrival.
Cancel - Up to 2 days prior to arrival. Chargeable thereafter.
Payment - On day of arrival. Card taken as guarantee at time of booking.
Terms - Bookable up to and including day of arrival. No minimum length of stay. Modifications can be made at any time up to 2 days prior to arrival. 

Rate - Saver Rate
Derivation - 10% discount from Flexible Rate, bookable up to 14 days prior to arrival.
Cancel - Non refundable
Payment - Taken in full at time of booking.
Terms - Bookable more than 14 days prior to arrival, Minimum 4 nights, Modifications allowed up to 2 days prior to arrival for new dates to be within next 6 months.

Rate - Advance Purchase Rate
Derivation - 15% discount from Flexible Rate, bookable up to 30 days prior to arrival
Cancel - Non-refundable
Payment - Taken in full at time of booking.
Terms Bookable more than 30 days prior to arrival, Minimum 4 nights, No modifications or refunds.

Cancellation and Deposits
Cancellation and deposits will depend on the rate you choose upon booking; you may need to pay an amount on a pre-pay basis, these are non-refundable if you cancel your reservation.  Holiday insurance is always advisable.

Cash & Cheques
Please note that we no longer accept payment by cash or cheque.  Please see Credit Cards below.

Child Policy
We cater to children in our family rooms who are up to 12 years of age, however some rooms are able to accommodate older children up to 16 years old. by law children under the age of 16 years are not allowed to occupy a room on their own. Children over the age of 16 will be charged the adult rate.

Credit Cards
We accept the following major credit cards: Visa and MasterCard as well as American Express. No additional fees are charged when using your credit card for hotel services.

Internet Bookings
You may make a booking online through our booking engine, however we reserve the right to review any of these bookings.

Pet Policy
We do not allow pets in our hotels on health and safety grounds, however Guide Dogs are permitted, please contact the hotel to make arrangements.

Special Offers
Our special offers have their own terms and conditions but generally these offers are applicable to new bookings and cannot be taken along with any other offer or promotion offered by the group. Prices displayed are generally based on 2 adults sharing a twin or double room and are available when these rooms are available.

Package Holidays
Please check with your travel partner for individual terms and conditions. Holidays are covered by ABTA and ATOL. You will need photographic ID when travelling to Jersey.

All our rates and room availability are correct when we publish them and they may change until a firm reservation is made. A debit/credit card will be needed to secure an available rate.

We include breakfast, either a full English or continental breakfast, in all rates unless you are notified differently. If you arrive after the restaurant closes and are on a half board tariff, we will provide you with a cold meal. The Channel Islands are VAT free, however a local GST applies.

We do not accept responsibility for lost of damaged properly. Please obtain a receipt if you are depositing valuables at reception,

loyalty card

Dolan Loyalty Card

Dining out with Rewards

Indulging in the finer things in life has become even more rewarding with the Dolan Loyalty App!

Earn 5 points for every £1 you spend on food, drink and events, as well as exclusive perks and rewards to enjoy throughout the Dolan Group!

Each point is worth 1p so for every £1 you spend you get 5% back, and the higher the tier level, the bigger the perks, so the more you spend the more you truly get!

Click here to find out more

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