Our way to say Thank You!
Indulging in the finer things in life has become even more rewarding with the Dolan Loyalty App!
Earn 5 points for every £1 you spend on food, drink and events, as well as exclusive perks and rewards to enjoy throughout the Dolan Group!
Each point is worth 1p so for every £1 you spend you get 5% back, and the higher the tier level, the bigger the perks, so the more you spend the more you truly get!
Download the app!
Dolan Loyalty Tiers
There are now different levels which change depending on how much you spend with us so the more you spend, the better the perks!
The tier levels are as follows:
|Tier Name||Spend To Unlock*||Point earning & food and drink discounts*||Free Room Upgrades*||Winter Room Discounts*||Discounts*
Free Late Checkouts*
|Steel||Automatic on Sign Up||5 points for every £||N/A||N/A||N/A|
|Steel +||£500 per year||5 points for every £||Complimentary Seaview upgrade||10% off ‘Flexible’ Bed & Breakfast room rates||1 hour later|
|Silver||£2,000 per year||5 points for every £, plus an additional 5% Discount on food*.||Complimentary Superior Seaview upgrade||20% off ‘Flexible’ Bed & Breakfast room rates||2 hours later|
|Gold||£4,000 per year||5 points for every £, plus an additional 10% Discount on food*.||Complimentary upgrade to best room category||30% off ‘Flexible’ bed & breakfast room rates||3 hours later|
*Please note that all rewards are subject to our Loyalty card Terms and Conditions.
It’s as easy as
1, 2, 3!
1 – Download the app
Click the links above or search for ‘Dolan Loyalty’ in the Apple Store or Google Play and download the app absolutely free. Don’t have a smartphone? No problem! Simply ask the team when on the premises, and we’ll give you a card to use straight away.
2 – Sign Up on the app
Open the app, choose your preferred location, click the menu button on the top left-hand corner of the app and click ‘Sign In/Sign Up’
3 – Earn!
Your account is ready to go! Click the menu button followed by ‘My Loyalty Card’ to bring up your virtual card. You just need to remember to swipe it with your server before paying the bill
Relax, it's easy
Points can be earned on food, drink & events throughout the Dolan Group.
Before you settle your bill or post it to your room (hotel residents and event holders only), please present the QR code on your app or your physical card to a member of the team. The QR code on the app can be found by clicking the menu button (three lines on the top left hand corner of the app) and clicking ‘My Loyalty Card’.
This will attach your loyalty account to the bill, and allow you to earn points and access your loyalty rewards.
Forgotten your phone or collecting for someone else? No Problem! We can also attach the loyalty account via e-mail address or card number. This must be done before you settle your bill or post it to your room.
Your Loyalty is rewarded!
To redeem your points against food and drink, simply tell the team that you wish to use points as payment before you settle your bill or post it to your room (hotel residents only) in any one of our 6 bars & restaurants.
The team will ask you to present the QR code on your app or if you don’t have a smartphone, your physical card. The QR code on the app can be found by clicking the menu button (three lines on the top left-hand corner of the app) and clicking ‘My Loyalty Card’. Your loyalty points will then be used as part or full payment against your bill.
For reasons of security, we will not allow point redemption without seeing the account on the app or a physical card. Physical cardholders must register their card via the link below before they can redeem points.
Frequently Asked Questions
I already have a card with points…have I kept them?
Yes indeed! All your points will still be there and once you download the app you will need to sign up again. Please contact us on the e-mail below and we will transfer your points over.
Will I keep my tier level from last year in the switch?
Absolutely! You will start 2021 with the same tier level you had in 2020, and have until 31/12/21 to spend enough to keep it.
Can I still earn and redeem points on accommodation?
Unfortunately not. Apologies!
Can I claim forgotten points?
Yes! Simply contact us on the details below with proof of purchase in the form of a bill within 2 weeks of the transaction date.
Will my account ever expire?
If you have not used your account in 3 years your account will expire so keep spending to keep the points!
I don’t have a smartphone…can I still sign up?
Absolutely! We have a small number of physical cards available.
If you have any questions with regard to our Loyalty Card please feel free to email us at [email protected] or call us on 01534 491900.