Our latest COVID-19 information regarding coronavirusis now available here Hygiene and physical distancing policy

Enhanced Hygiene & Safety

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In response to the risks posed by Covid-19, in addition to our already high standards of hygiene and cleanliness, we have introduced additional 'best practice +' policies in line with Jersey 'Visit Safe' initiatives for the benefit of all. 

For our restaurants:

  • All servers will be wearing masks.
  • We will kindly ask you to sanitise your hands upon arriving at the hotel and will provide hand sanitizer throughout the premises. 
  • In accordance with guidance, we will kindly ask you to wear masks unless at your table.
  • During your meal, please observe the 1m physical distancing rule between you and other parties.
  • We will accept contactless payment only. Gift vouchers can still be used. We will not accept cash.
  • Most importantly, if you are feeling unwell, do not come to the hotel. 

For our hotels:

  • We will not accept any guests who are self-isolating.
  • All hotel staff will be wearing masks.
  • All guests will be kindly asked to wear a mask when in the public areas of the hotel.
  • Sanitisation stations placed at regular intervals over the hotel.
  • Increased cleaning and disinfection of all bedrooms and public spaces including particular attention to ‘high traffic areas’ such as lifts, light switches, tv remotes, door handles and telephones.
  • Perspex screens and floor markers at reception.
  • New ‘one room at a time’ lift procedures.
  • A la Carte breakfast only to remove self-service buffets and bookable times at breakfast.
  • Introduction of new ‘select service’ procedures to minimize and even eliminate the need for housekeeping staff to enter your room during your stay should you wish.
  • Table service only in our restaurants (see restaurant procedures above)
  • Credit & debit card payment only.

For those travelling to Jersey:

  • Before travelling to Jersey you are required to complete a Pre-departure registration and declaration form.
  • Adults and children over the age of 11 will be offered a free PCR test on arrival. Results are currently returned within 48 hours. If a positive test is returned, or refusal to take a test, then you will be required to quarantine for 14 days.
  • We are not able to accept any arrival who has not tested, or has tested positive.
  • We are also not able to accept any arrival who needs to isolate longer than the results of the day 0 test.

These guidelines are subject to advice from The Government and will no doubt evolve over time. That being said, we welcome all suggestions so if you have any ideas, let us know!

See our latest stay offers Dine with confidence declaration form and Government advice

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