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Our way to say Thank You!

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Indulging in the finer things in life has become even more rewarding with the Dolan Loyalty App!

Earn 5 points for every £1 you spend on food, drink and events, as well as exclusive perks and rewards to enjoy throughout the Dolan Group!

Each point is worth 1p so for every £1 you spend you get 5% back, and the higher the tier level, the bigger the perks, so the more you spend the more you truly get!

Download the app!

APPLE DOWNLOAD     Android download

Dolan Loyalty Tiers

There are now different levels which change depending on how much you spend with us so the more you spend, the better the perks!

The Tier levels are as follows:

Tier Name Spend To Unlock* Point earning & food and drink discounts* Free Room Upgrades* Winter Room Discounts* Free Late Checkouts*
Steel Automatic on Sign Up 5 points for every £ N/A N/A N/A
Steel + £500 per year 5 points for every £ Complimentary Seaview upgrade 10% off ‘Flexible’ Bed & Breakfast room rates 1 hour later
Silver £2,000 per year 5 points for every £, plus an additional 5% Discount on food and drink*. Complimentary Superior Seaview upgrade 20% off 'Flexible' Bed & Breakfast room rates 2 hours later
Gold £4,000 per year 5 points for every £, plus an additional 10% Discount on food and drink*. Complimentary upgrade to best room category 30% off 'Flexible' bed & breakfast room rates 3 hours later

*Please note that all rewards are subject to our Terms and Conditions.

Frequently Asked Questions

I already have a card with points...have I kept them?
Yes indeed! All your points will still be there and once you download the app, there are instructions on how to link accounts.

Will I keep my tier level from last year in the switch?
Absoluely! You will start 2021 with the same tier level you had in 2020, and have until 31/12/21 to spend enough to keep it.

Can I still earn and redeem points on accommodation?
Unfortunetly not. Apologies!

Can I claim forgotten points?
Yes! Simply contact us on the details below with proof of purchase in the form of a bill within 2 weeks of the transaction date. 

Will my account ever expire?
If you have not used your account in 3 years your account will expire so keep spending to keep the points!

I don't have a smartphone...can I still sign up?
Absolutely! We have a small amount of physical cards available.

If you have any questions with regard to our Loyalty Card please feel free to email us at loyalty@dolanhotels.com or call us on 01534 491900.

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How to sign up

It’s as easy as 1, 2, 3!

1 - Download the app
Click the links above or search for 'Dolan Loyalty' in the Apple Store or Google Play and download the app absoluely free. Don't have a smartphone? No problem! Simply ask the team when on the premises, and we'll give you a card to use straight away.  

2 - Sign Up to the app
Open the app, choose your preferred location, click the menu button on the top left hand corner of the appand click 'Sign In/Sign Up' 

3 - Attach an existing loyalty account or create a new one
Already have a card with us?  Click 'Yes I have a loyalty card' and follow the instructions to attach your existing loyalty account to the app.
New to Dolan Loyalty?  Click 'No I don't have a loyalty card' and follow the instructions to sign up, and later attach your new loyalty account to the app. Please note, you are not obliged to enter any information in the 'age' field when signing up.

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How to earn Loyalty Points

Relax, it's easy

Points can be earned on food, drink & events throughout the Dolan Group. 

Before you settle your bill or post it to your room (hotel residents and event holders only), please present the QR code on your app or your physical card to a member of the team. The QR code on the app can be found by clicking the menu button (three lines on the top left hand corner of the app) and clicking 'My Loyalty Card'. 

This will attach your loyalty account to the bill, and allow you to earn points and access your loyalty rewards.

Forgotten your phone or collecting for someone else? No Problem! We can also attach the loyalty account via e-mail address or card number. This must be done before you settle your bill or post it to your room.

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How to Redeem your Points

Your Loyalty is rewarded!

To redeem your points against food and drink, simply tell the team that you wish to use points as payment before you settle your bill or post it to your room (hotel residents only) in any one of our 6 bars & restaurants.

The team will ask you to present the QR code on your app or, if you don't have a smartphone, your physical card.  The QR code on the app can be found by clicking the menu button (three lines on the top left hand corner of the app) and clicking 'My Loyalty Card'. Your loyalty points will then be used as part or full payment against your bill.

For reasons of security, we will not allow point redemption without seeing the account on the app or a physical card. Physical card holders must resister their card via the link below before their can redeem points.

REGISTER YOUR CARD

loyalty card

Dolan Loyalty Card

Dining out with Rewards

Indulging in the finer things in life has become even more rewarding with the Dolan Loyalty App!

Earn 5 points for every £1 you spend on food, drink and events, as well as exclusive perks and rewards to enjoy throughout the Dolan Group!

Each point is worth 1p so for every £1 you spend you get 5% back, and the higher the tier level, the bigger the perks, so the more you spend the more you truly get!

Click here to find out more

Call 01534 491900Email Us

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