Receptionist

14 / 11 / 2018

Dolan Hotels are looking for a friendly and enthusiastic individual to join our Front of House team. The ideal candidate will be keen to take on new challenges and above all provide a courteous and professional service to the guests.

 

Dolan Hotels are looking for a friendly and enthusiastic individual to join our Front of House team. The ideal candidate will be keen to take on new challenges and above all provide a courteous and professional service to the guests.

Reporting to the Head Receptionist, duties will include:

  • Quick and efficient service carried out with care and consideration
  • Welcome guests on arrival and follow correct procedure whilst checking in
  • Be fully conversant with the computer and daily hotel procedures – extensive training will be given
  • Be aware of and comply with policies regarding the handling of money, banking and posting procedures
  • Provide in house lists to departments when required, detailing arrivals, departures, numbers etc
  • Ensure that when completing a shift that a detailed handover is done correctly
  • Converse with guests in a polite and efficient manner
  • Take telephone enquiries and pass reservations through to the Central Reservation Office
  • Checking guests out of the hotel (via computer) ensuring that incidental folios and all extra charges are up to date and presented prior to departure
  • Be of assistance to guests if they require Car Hire and tours as required
  • Ensure that End of day procedures are in balance and report to management any discrepancies
  • Be responsible for all reception monies whilst on duty, cashing up at the change over or a shift. Short falls are the responsibility of the member of staff on duty
  • Be aware of hotel policy on fire procedures and reception duties in the event of a fire
  • Inform management of any guest complaints and maintain an up to date record of any complaint
  • Wear the correct uniform at all times
  • Weekly balance of EOD’s for Head office
  • Ensure group paperwork is prepared and organised well in advance of group arrivals
  • To ensure adherence to the companies Health and Safety procedures and maintain these throughout the department

Skills and Qualifications:

Formal hospitality front desk training
Previous reservations experience
Strong organizational skills
Attention to detail
Leadership, management, positivity
Ability to work under pressure
Strong verbal and written communication skills
Exceptional customer-service skills

Key contact person and title: Kerry Kibblewhite HR Manager

Email address HR@dolanhotels.com

Phone number +44 (0) 1534 491928

HR Manager Kerry Kibblewhite HR@Dolanhotels.com

Call +44 (0) 1534 491928




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