Dolan Hotels are looking for a friendly and enthusiastic individual to join our Front of House team. The ideal candidate will be keen to take on new challenges and above all provide a courteous and professional service to the guests.
Dolan Hotels are looking for a friendly and enthusiastic individual to join our Front of House team. The ideal candidate will be keen to take on new challenges and above all provide a courteous and professional service to the guests.
Reporting to the Head Receptionist, duties will include:
- Quick and efficient service carried out with care and consideration
- Welcome guests on arrival and follow correct procedure whilst checking in
- Be fully conversant with the computer and daily hotel procedures – extensive training will be given
- Be aware of and comply with policies regarding the handling of money, banking and posting procedures
- Provide in house lists to departments when required, detailing arrivals, departures, numbers etc
- Ensure that when completing a shift that a detailed handover is done correctly
- Converse with guests in a polite and efficient manner
- Take telephone enquiries and pass reservations through to the Central Reservation Office
- Checking guests out of the hotel (via computer) ensuring that incidental folios and all extra charges are up to date and presented prior to departure
- Be of assistance to guests if they require Car Hire and tours as required
- Ensure that End of day procedures are in balance and report to management any discrepancies
- Be responsible for all reception monies whilst on duty, cashing up at the change over or a shift. Short falls are the responsibility of the member of staff on duty
- Be aware of hotel policy on fire procedures and reception duties in the event of a fire
- Inform management of any guest complaints and maintain an up to date record of any complaint
- Wear the correct uniform at all times
- Weekly balance of EOD’s for Head office
- Ensure group paperwork is prepared and organised well in advance of group arrivals
- To ensure adherence to the companies Health and Safety procedures and maintain these throughout the department
Skills and Qualifications:
Formal hospitality front desk training
Previous reservations experience
Strong organizational skills
Attention to detail
Leadership, management, positivity
Ability to work under pressure
Strong verbal and written communication skills
Exceptional customer-service skills
Key contact person and title: Kerry Kibblewhite HR Manager
Email address HR@dolanhotels.com
Phone number +44 (0) 1534 491928
HR Manager Kerry Kibblewhite HR@Dolanhotels.com
Call +44 (0) 1534 491928