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Dolan Loyalty Card Terms & Conditions

Loyalty Card Terms and Conditions




  1. The Loyalty Card is issued by and remains the property of Dolan Hotels who reserve the right to decline to issue or withdraw the card, account or points at any time, or to alter or amend the terms and conditions of operation of the Scheme, or to terminate the Scheme at any time without notice.

  2. All participants in the Loyalty Card scheme must be aged 18 years or over.

  3. Your points are held in an Account in your name and not on the Loyalty Card itself.

  4. The Loyalty points and exclusive benefits can only be used by the person or entity to whom the card was issued unless written proof of permission from the cardholder is granted. However more than one card can be registered to a single account so that a number of customers can build up points in a single account.

  5. Members may be removed from the scheme at any time at the discretion of Dolan Hotels.

  6. The Loyalty Card can only be used at hotels, bars and restaurants in the Dolan Hotels group.

  7. Food & Beverage loyalty points can only be earned by swiping your card at the till before your bill is closed (I.E. when you pay your bill or post it to your room). Dolan Hotels reserves the right to refuse points if the card has not been swiped and is not obliged to add points retrospectively.

  8. Accommodation loyalty points can only be earned on rates booked directly through the company either via our online booking engine on www.dolanhotels.com or reservation teams on 01534 491900. Stays booked via any 3rd party (EG. booking.com, Expedia, Travel Agents, deal sites etc...) are not eligible for point earning.

  9. Accommodation points are earned at checkout by asking the team to attach your account to your reservation at the reception before you check out(I.E. when you pay your final bill upon checkout, be sure to attach your account number to your reservation to benefit from points). Dolan Hotels reserves the right to refuse points if the card has not been swiped and is not obliged to add points retrospectively.

  10. If your card is lost or stolen you must notify Dolan Hotels immediately. Dolan Hotels will not accept responsibility for points redeemed if we have not been notified of loss or theft.

  11. Loyalty Tier Spending levels – Once you have moved up a tier, if the spending level requirement is not maintained every trailing year (starting from the first day the card is used to 365 days after), you will drop down to the correct level for your spending amount (eg, a Gold Tier member can drop to Steel Tier if not maintained). The only way that you can retain a tier level is to maintain the appropriate spend for that level within that allocated timeframe.

  12. Food and beverage discounts not available on alcoholic beverages (as per Jersey licensing laws) or Conference and Banqueting items.

  13. Winter Room discounts are available on ‘Flexible’ bed and breakfast rates from Octover 15th to April 15th only (excluding Christmas Eve, Christmas Day, boxing day, New Years Eve, Valentine's day & Easter) are subject to availability and are bookable only through our Central Reservations or Reception Team. You must have your Loyalty Card or proof of identity to redeem.

  14. Complimentary room upgrades are first come first serve only, subject to availability on the day of arrival and not bookable in advance (I.E. it is far less likely to receive a complimentary room upgrade in Summer than in Winter). You must have your Loyalty Card or proof of identity to redeem – Room categories and quantities vary between the hotels.

  15. Late room checkouts are subject to arrivals on the day of checkout and availability. Dolan Hotels reserves the right to refuse or restrict the free of charge late checkouts in extreme cases.

  16. Points are only valid for 36 months and will be removed from the account thereafter.

loyalty card

Dolan Loyalty Card

Holidaying and dining out with Rewards

With our Loyalty card every time you book direct, eat or drink in one of our hotels, bars or restaurants in Jersey you will receive five points for every £1 you spend.

Each point is equal to 1p so for every £1 you spend you get 5p back!

Register your card & login

Call 01534 491900Email Us

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