Spending your holidays and dining out with Dolan has become even more rewarding with our new and improved Loyalty Card!
Whether for a holiday, meal, tipple, or event, you will receive five points for every £1 you spend on food ,drink, and direct booked accommodation in the Dolan Group. Each point is equal to 1p, so, for every £1 you spend, you get 5p back for free!
Dolan Loyalty Tiers
There are now different tiers which change depending on your total spend with us so the more loyal you are the better the perks you get!
The Tier levels are as follows:
||Spend To Unlock*
||Room discount benefits*
||Late Checkout Bonus*
||Automatic on Sign Up
||5 points for every pound
||£1000 per year
||5 points for every pound
||Complimentary Seaview upgrade
||10% off ‘Best Available’ Bed & Breakfast room rates
||1 hour later
||£2000 per year
||5 points for every pound & a 5% Discount
||Complimentary Superior Seaview upgrade
||20% off 'Best Available' Bed & Breakfast room rates
||2 hours later
||£4000 per year
||5 points for every pound & a 10% Discount
||Complimentary upgrade to best room category
||30% off 'Best Available' bed & breakfast room rates
||3 hours later
*please note that all rewards are subject to the Terms and Conditions on the side of the page
How to Sign Up
Anyone can have a card so upon your next visit, simply ask a member of the team to sign you up and start earning straight away. You can then register your card via our 'Manage Points' button below to gain full access to the program.
N.B. If you are staying for 3 or more nights in any of our hotels you will automatically recieve a card to use during your stay.
N.B. you can opt out of all marketing communication and still have access to our management portal so no spam e-mails!
If you encounter any issues please call us on 491900.
How to earn points:
To earn points on accommodation you will need to attach your loyalty card to your booking before you check out. Your points will automatically be awarded to your account once you check out and your bill is closed.
N.B. points can only be earned on rates booked directly with Dolan Hotels so 3rd party bookings (eg, through Expedia, Bookings.com, Tour Operators and Travel Agents) and are not eligible for point earning.
On Food, Drink & Functions
To earn points on your meal give your card before the end of your meal so your account can be added to your bill. This must be done before you pay your bill or charge your bill to your room (hotel guests only). The points will automatically be added to your account upon payment/posting.
Forgotten your card (or collecting for someone else)? No Problem! Just tell us the account name at the end of your meal and we will add it electronically.
Claiming Forgotten Points
We understand that sometimes your holiday or meal was so good that you forgot to add to your card. You can now claim forgotten points by e-mailing firstname.lastname@example.org or calling 01534 491900 with proof of purchase in the form of a bill. Please note that you can only collect points retrospectively within 2 weeks of the transaction date as after this point the system can no longer link transactions to your account.
How to redeem your Points
Accommodation & room upgrades
To redeem your points against accommodation & room upgrades you can either log into the management portal below and purchase a voucher OR ask the reception team to use your loyalty points as payment upon checkout.
Food & Drink
To redeem your points against food and drink, all you need to do is present your card before or at the time you settle your bill and we will use your points as currency against your bill.
Loyalty Reward Vouchers
In addition to using your points as form of payment, you can save your points up and treat yourself or another to a voucher for use anywhere in the group. See the table below to see the offers and click ‘manage your account’ to see what your points can give you!
|Dolan £10 monetary voucher
||£10 worth of credit to spend on food, drink or accommodation anywhere in the Dolan Group
|Dolan £20 monetary voucher
||£20 worth of credit to spend on food, drink or accommodation anywhere in the Dolan Group
|Dolan £50 monetary voucher
||£50 worth of credit to spend on food, drink or accommodation anywhere in the Dolan Group
|3 course dinner for 2 at the Somerville
||A delicious 3 course dinner for 2 with some of the best views in the island at the Somerville Hotel
|Sunday Lunch for 2 at the Somerville
||A full Traditional Sunday Lunch for 2 with some of the best views in the island at the Somerville Hotel
|Traditional afternoon tea for 2 at the Somerville
||A traditional full afternoon tea for 2 overlooking St Aubins Bay at the Somerville Hotel
|Afternoon tea with Bubbles for 2 at the Somerville
||A traditional full afternoon tea for 2 overlooking St Aubins Bay at the Somerville Hotel with bubbles!
|'Guy Tea' for 2 at the Somerville
||A gentlemans version of the afternoon tea for 2 with craft beer and cocktails!
|Mid week overnight stay at the Somerville
||Overnight stay including Dinner, bed & breakfast for 2 from Sunday to Thursday at the Somerville
|Any day overnight stay at the Somerville
||Overnight stay including Dinner, bed & breakfast for 2 any day of the week at the Somerville
|Traditional afternoon tea at the Cristina
||A traditional full afternoon tea for 2 with a 180 degree view over St Aubins Bay at the Hotel Cristina
|Afternoon tea with bubbles at the Cristina
||A traditional full afternoon tea for 2 with a 180 degree view over St Aubins Bay at the Hotel Cristina with bubbles!
|Traditional afternoon tea at the Golden Sands
||A traditional full afternoon tea for 2 right on the beach in St Brelades Bay
*please note that these are subject to availablility on the time of booking
To purchase these vouchers log into the Online Management Portal and click 'Spend Points'. You can easily check the points you have collected on your card at any of our outlets or through our Online Management Portal.
If you have forgotten your login details please contact us on 01534 491900 or e-mail email@example.com .
Manage Your Points
How do I get a new card?
If you lose your card, please write to us at our Head Office address below or speak to a manager in any one of our premises and we will issue you a new card loaded with the points you have already collected so you won't lose your points!
Dolan Hotels Loyalty Card, Third Floor, Seven Bond Street, St Helier, JE2 3NP
To receive your Loyalty Card all you need to do is sign up online or in house and your card will be given to you on the spot or delivered by post.
If you have any questions with regard to our Loyalty Card please feel free to email us at firstname.lastname@example.org or call us on 01534 491900
Before signing up, please read and accept the terms and conditions of use.